Privacy policy

FREEBALLINā„¢ ā€” PRIVACY POLICY

Effective: 28 October 2026

Freeballin Pty Ltd (ABN 70 696 547 538), trading as FREEBALLINā„¢ (ā€œweā€, ā€œusā€, ā€œourā€), operates an Australian digital software business supplying products internationally.

This policy explains how we collect, use, disclose and protect personal information through our Shopify store, software, subscriptions, Affiliate Program and related services.

1. Information We Collect

Depending on your interaction with us, we may collect:

  • Name, email, billing and account information.

  • Purchase, payment status and subscription details.

  • TradingView usernames or identifiers required for software activation.

  • Affiliate referrals, conversions and commission information.

  • Customer support communications.

  • Device information, IP addresses, cookies and website activity.

Payments are processed by Shopify and authorised payment providers. We do not directly store full payment-card details where handled by those providers.

2. How We Use Information

We use personal information to process purchases, administer subscriptions, activate software licences, provide support, manage affiliates, maintain security, prevent fraud, improve our services, conduct permitted marketing and meet legal obligations.

We process information only where permitted by applicable law, including obtaining consent where required.

3. Shopify and Third Parties

Our store is powered by Shopify, which processes information to provide checkout, payments, customer accounts, security and related services.

We may share necessary information with Shopify, payment processors, software-access providers, affiliate platforms, analytics providers and other authorised service providers.

Shopify may also process information for its own purposes, as explained in its privacy notices.

We do not sell customer contact lists. Certain advertising-related disclosures may constitute a ā€œsaleā€ or ā€œsharingā€ under applicable privacy laws, and relevant opt-out rights will be honoured.

4. TradingView and Trading Services

FREEBALLINā„¢ software may operate with TradingView, webhook providers, brokers and other independent services.

We may collect account identifiers required to activate or manage software access.

Providing a TradingView username does not give us unrestricted access to your TradingView account.

Independent trading platforms process information under their own privacy policies. We do not control information they collect independently.

Customers remain responsible for protecting their third-party account credentials.

5. Cookies and Marketing

Our store may use cookies and similar technologies for essential functionality, security, analytics and advertising.

Where required, we provide appropriate consent and privacy choices, including applicable advertising opt-outs.

Marketing communications are sent where permitted by law. Customers may unsubscribe at any time without affecting essential account or subscription communications.

6. International Processing

FREEBALLINā„¢ operates from Australia. Information may be processed internationally by Shopify and authorised service providers.

Where applicable law requires safeguards for international transfers, we will implement the legally required measures.

7. Security and Retention

We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure.

No electronic system can be guaranteed completely secure.

We retain information only as reasonably necessary for providing services, managing accounts, meeting legal obligations, preventing fraud and resolving disputes.

Information no longer required will be deleted or de-identified where appropriate and legally permitted.

Where required by law, we will notify affected individuals or regulators of eligible data breaches.

8. Your Privacy Rights

Depending on your location and applicable law, you may request access, correction, deletion, restriction or portability of your personal information.

You may also have rights to withdraw consent, object to certain processing, opt out of targeted advertising or lodge a complaint with a relevant privacy regulator.

Requests may be subject to identity verification and lawful exceptions, including necessary record-retention obligations.

Contact us using the details below.

9. Age Restriction

FREEBALLINā„¢ products and services are intended for persons aged 18 years or older.

We do not knowingly seek to collect personal information from anyone under 18. If identified, such information will be handled in accordance with applicable law.

10. Applicable Privacy Laws

FREEBALLINā„¢ is an Australian company and complies with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) where applicable.

We also recognise mandatory privacy rights applicable to international customers, including relevant UK, EU and US requirements.

Nothing in this policy limits rights or obligations that cannot lawfully be excluded.

11. Changes and Complaints

We may update this policy to reflect changes in our services, technology or legal requirements.

Updated versions will be published with a revised effective date. Additional notice or consent will be provided where legally required.

Privacy enquiries, requests and complaints should be directed to the contact below.

Where applicable, complaints may also be made to the Office of the Australian Information Commissioner or another relevant privacy regulator.

12. Contact

Freeballin Pty Ltd
ABN 70 696 547 538
Trading as FREEBALLINā„¢
Australia

Email: teams@freeballin.com.au